Is this situation all too familiar?
> Your customer’s collection service has been booked well ahead of time
> Your driver comes to collect on the agreed day
> Your customer has forgotten about the collection resulting in someone parking a car in front of the bins, leaving a gate locked or your driver having to wait for someone to come and provide access, wasting time and putting a burden on your resources.
You usually end up with one of the two scenarios:
> Your customer is frustrated about being charged for services where their bins were not picked up.
> The collection takes far longer than you budgeted and planned for, adding significant expense to the collection run.
So what’s the solution?
How about a consistent mechanism that ensures customers receive a reminder notice prior to collection, every time.
Outpost builds systems that automatically send pickup reminders by SMS, email or push notification (for smartphones). Push notifications even allow you to see when a customer has viewed a reminder.
Most importantly, this is customisable. Reminders could be sent 24 hours before pickup, 12 hours pickup, when the driver is on the way, or whenever best suits your unique requirements. You could also send reminders manually when required.
This is just the tip of the iceberg of what an Outpost customised business management system is capable of.
Forget ‘one-size-fits-all’ business systems that give you no real edge or differentiation over your competitors. Every waste management business has different requirements, and you shouldn’t have to change your processes to suit an expensive and ineffective management system.
Build the software that mirrors you and your operations now, before your competitors get a hold of it.
Contact Outpost today and we will conduct a meeting with you to gather your requirements before building your customised software FAST.